Returns

To return something you bought on thinkcrucial.com, email support@thinkcrucial.com with your order number. We reply within one business day.

How to start a return

1. Email support@thinkcrucial.com with your order number. For a fit return, include your appliance's model number.
2. We'll email you a prepaid return label within one business day.
3. Pack the item securely in a plain, sturdy box. Change-of-mind returns must be in their original packaging.
4. Include the return authorization slip from your order. No slip? We'll email you one with your label.
5. Remove any old labels, attach the return label and seal the box.
6. Drop it off at the Post Office, or schedule a pickup.

What you can return

Fit guaranteed: if it doesn't fit the model we list, we send a prepaid return label within 30 days of delivery. It's fine if you opened it to test the fit.

Changed your mind? Return it unused, in its original packaging, within 30 days of delivery for a full refund. We'll email you a free prepaid return label for these too.

Cleaning solutions: unopened cleaners and descalers can be returned within 30 days of delivery. For safety, we can't take back opened bottles. If a cleaner doesn't work with the machine we list, email us and we'll refund it. You don't need to send it back.

Refunds

When your return arrives, we refund your original payment method. Returns can take 1–2 weeks to reach us and be processed, and your card issuer may take another 2–5 days to post the refund. Paid shipping charges aren't refunded, except on fit-guarantee returns.

Bought somewhere else?

Orders from Amazon or other stores follow that store's return policy, so start your return there.

Full details are in our refund policy and on the shipping and returns page.