Shipping & Returns
FREE SHIPPING WITHIN THE U.S.
We ship to all 50 states, Washington, D.C. and Puerto Rico. Business days are Monday through Friday, except major U.S. holidays. Orders placed after 12pm ET, on a weekend or on a holiday ship the next business day. Questions about an order? Email support@thinkcrucial.com and we'll reply within one business day.
STANDARD SHIPPING: FREE, 2–5 BUSINESS DAYS
Free on every U.S. order, with no minimum. Delivery to Alaska, Hawaii and Puerto Rico can take a little longer.
2 BUSINESS DAYS: $39.99
Need it sooner? Choose "2 Business Days" at checkout. It arrives 2 business days after it ships, and it's priced to cover the carrier's express cost. The 12pm ET cutoff still applies.
FIT GUARANTEE AND 30-DAY RETURNS
Changed your mind? Return it unused, in its original packaging, within 30 days of delivery for a full refund. We'll email you a free prepaid return label for these too.
Cleaning solutions: unopened cleaners and descalers can be returned within 30 days of delivery. For safety, we can't take back opened bottles. If a cleaner doesn't work with the machine we list, email us and we'll refund it. You don't need to send it back.
To start any return, email support@thinkcrucial.com with your order number. We reply within one business day.
1. Email support@thinkcrucial.com with your order number. For a fit return, include your appliance's model number.
2. Get your prepaid return label from us by email.
3. Pack the item securely in a plain, sturdy box. Change-of-mind returns must be in their original packaging.
4. Include the return authorization slip from your order. No slip? We'll email you one with your label.
5. Remove any old labels, attach the return label and seal the box.
6. Drop it off at the Post Office, or schedule a pickup.
When your return arrives, we refund your original payment method. Returns can take 1–2 weeks to reach us and be processed, and your card issuer may take another 2–5 days to post the refund. Paid shipping charges aren't refunded, except on fit-guarantee returns.
- Email us within 30 days of delivery with your order number and your appliance's model number.
- It's fine if you opened it to test the fit.
- We send you a prepaid return label. You won't pay return postage.
- Get a full refund, or let us help you find the right part. New orders ship free, and we refund the returned item as soon as we receive it.